PRIVACY POLICY

Effective Date: October 21, 2023

Serving Life Dallas ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (https://servinglifedallas.com/) and our services, including any A2P (Application-to-Person) messaging verification for secure communication.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect various types of information to provide, improve, and secure our services, including:

- **Personal Information**: When you engage with our services, we may collect information such as your name, email address, phone number, and payment information.
- **Usage Information**: We collect data on how you interact with our website and services, including your IP address, browser type, and access times, to enhance user experience.
- **A2P Verification Data**: To protect your account, we may use A2P messaging verification. This involves sending a unique code to your provided mobile number to verify your identity.

2. How We Use Your Information

We use the information collected for purposes including, but not limited to:

- Providing and enhancing our services.
- Processing payments and appointment bookings.
- Sending A2P verification messages to verify your identity, ensure security, and protect against unauthorized access.
- Communicating with you regarding your appointments, service updates, and promotions (if you have opted in).
- Complying with legal obligations and resolving disputes.

3. A2P Verification and Data Security

We employ A2P messaging to ensure secure, verified communication with our clients. Through A2P verification:

- You will receive a unique code sent via SMS to the phone number provided during registration.
- This code will be required to confirm your identity when accessing certain parts of our site or services.
- Data related to A2P verification is kept secure, encrypted, and is not shared with third parties, except as required for verification purposes or as required by law.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

- **Service Providers**: We may share information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are bound by confidentiality agreements and are authorized to use your information only for necessary service functions.
- **Legal Compliance**: We may disclose your information if required by law, to comply with legal processes, or to protect the rights and safety of Serving Life Dallas, our clients, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website performance. You may disable cookies in your browser settings; however, this may impact your ability to access certain features of our website.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. After this period, we securely delete or anonymize your data.

7. Your Rights

You have the right to:

- Access, update, or delete your personal information.
- Withdraw consent for data collection and processing where consent was previously given.
- Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at support@servinglifedallas.com.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we discover that a minor has provided us with personal information, we will delete it promptly.

9. Security Measures

We implement various security measures, including encryption, secure servers, and A2P verification, to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the new policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: inspired@servinglifedallas.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.